Shipping & Returns

REFUND OR EXCHANGE POLICY

Healthy Trim does not offer a refund or exchange on any of our products, due to the nature of the product being food grade and elements-storage after it leaves our warehouse. Choose your flavours/ products carefully, we recommend the sample pack to try before committing. All ingredients and nutrition information are listed within each individual flavour for your convenience. 

CANCELLATION POLICY

Cancellation of orders must be notified by contacting Healthy Trim immediately via our contact us page and before goods have been dispatched. Once goods have been dispatched from our warehouse, cancellation of an order cannot be accepted or applied.

DELIVERY

Orders will be dispatched from our warehouse within 2 - 4 business days, unless stock is unavailable, where you will be notified at the time of processing your order. Once your order is processed, you will receive an email with an AusPost tracking number when it leaves our warehouse.  All orders are delivered by Australia Post e-Parcel and typically arrive within 5-7 business days of dispatch (orders to Western Australia may take a bit longer). If you do not receive your order within this timeframe, please contact us via the contact us page.

Your personal information (name address and telephone details) will be used (as provided by you) by Australia Post to deliver your package. We will not be held liable for any incorrect delivery information provided.

Standard shipping is AUD$10  for purchase/s under $135 to anywhere within Australia. Express shipping is available AUD $25 to anywhere within Australia.  Free shipping applies for purchase/s over $135 to anywhere within Australia. We are currently unable to ship to any other countries, unless special arrangements are made. 

If you have any questions regarding our shipping & returns, please contact us here.